How do i place an order?
You can call us to place an order over the phone between 7.30am and 5pm Monday to Friday, or contact us hereto talk to one of our sales team about your requirements.
If you know what you need, you can now order and pay using our online Shopping Cart. Simply add the items you require to your cart, submit an order and pay online with your credit card. The order will be received by our office; it will be despatched once we have received your payment.
Simply and one of our sales team will get back to you. We can either advise you of a similar product that we have in stock, or order in exactly what you need based on your specific requirements or preference.
Can i buy direct from your warehouse?
Yes you can. Pop in to 16 Corporate Dr Cranbourne West and we will be happy to help you. Our opening hours are between 7am and 4.30pm Monday to Friday, excluding public holidays.
My Account
I have forgotten my password
You can reset your password here. You will receive an automated email with instructions on how to reset your password.
Can I change my email address?
Yes. Business & client customers should contact us online. Retail shoppers can login to their account and select ‘My Preferences’ which can be found on your Dashboard. You can modify your personal details including your notification email address from this page.
Can Guard Gear donate something for my charity?
We receive countless requests to sponsor or support for many worthy causes throughout the year. Unfortunately we are unable to consider all requests. As we do not want to discriminate by supporting some and not others, we elect to proactively support and give back to the community through our partner affiliations. We do wish you all the very best with your endeavors.
What payment methods do you accept?
Guard Gear accepts major credit cards (Visa, AMEX and MasterCard). PayPal is available to retail customers, as are ‘Buy Now, Play Later’ payment options, Zip Pay & After-pay. If you have a business login, you are able to charge the amount to your account. All orders must be paid or charged to your trade account at the time of purchase.
Do I need to register before I place an order?
Yes, you will need to register before placing an order. This will help make the ordering process easier. Each time you visit the site, you login so you can view or track orders. Other benefits include creating favorites, repeating past orders, having a record of transactions for returns and tax purposes. Click here to register.
How do I track or view my orders?
Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. You can use this order number when you login to view your order status, which can be found within ‘Order History’ (accessible via your ‘Dashboard’). Orders are generally picked and dispatched within 24hrs (if in stock). We use the Australia Parcel Post service for most parcels. To contact Customer Service please call 038 901 68 18. Please have your order confirmation number handy as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. All past orders are conveniently saved under your ‘Order History’ by date and invoice number.
Why has my order been part shipped?
If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. Gear Guard may elect to part ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.
How do I modify or cancel an order?
You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call Customer Service on 038 901 68 18 during business hours Monday-Friday and have your order confirmation number on hand.
Why can’t I find a product online?
If you are searching for a specific product in our catalog but cannot find it on Guard Gear, please contact your local store or call us on 038 901 68 18 to make an inquiry or to place an order. Generally these are special items that we do not carry nationally, but can easily be ordered from one of our many suppliers.
